GENERAL INFORMATION
At Cellieva, we operate under a dropshipping model, meaning our products are shipped directly from our suppliers to the end customer. This allows us to offer a wider variety of products at competitive prices.
PROCESSING TIMES
Order processing time is 1 to 3 business days.
Orders are processed Monday through Friday (excluding holidays).
Once your order has been processed, you will receive an email confirmation, and when available, a tracking number.
SHIPPING TIMES
Shipping times are estimated and may vary depending on the destination and supplier:
⚠️ These timeframes may be affected by external factors such as customs, high demand, weather conditions, or carrier delays.
SHIPPING COSTS
Shipping costs will be clearly displayed during checkout before completing your order.
In some cases, Cellieva may offer free shipping or special promotions, which will be clearly indicated on the website.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number to monitor your shipment.
Please note that tracking information may take a few days to update.
CUSTOMS, DUTIES AND TAXES
For international orders, the customer is responsible for any customs duties, taxes, or additional charges that may apply according to the destination country’s regulations.
Cellieva is not responsible for delays or additional costs caused by customs procedures.
SHIPPING ADDRESS
The customer is responsible for providing a complete and accurate shipping address.
Cellieva is not responsible for orders not delivered due to incorrect or incomplete addresses.
LOST OR DELAYED PACKAGES
If your order is significantly delayed or considered lost, please contact us at:
📧 info@cellieva.com
We will evaluate each case and provide an appropriate solution, which may include reshipment or refund where applicable.
ORDERS WITH MULTIPLE ITEMS
In some cases, orders containing multiple items may be shipped in separate packages depending on supplier and inventory availability.
CONTACT
If you have any questions about our Shipping Policy, you can contact us at:
📧 info@cellieva.com
